Congratulations on your purchase of Nathan Owens Design items. You should enjoy your artworks for years to come provided they avoid direct sunlight (especially with prints) and other conditions that would be considered common sense (such as extreme temperatures or natural wear of apparel).
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Shipping charges will NOT be refunded unless the product(s) arrived damaged or an incorrect item was sent.
In the event your shipment arrives and is incorrect, damaged or flawed, we will make every attempt to ship out a replacement as soon as we can. We will obviously pay for any return and/or additional shipping charges required.
While we make every effort to thoroughly inspect all prints and art pieces prior to shipping; there may be the odd occasion where something does get missed or overlooked. Should this be the case, we will make every attempt to rectify the situation in a reasonable time frame. Your satisfaction is of the utmost importance to us and we pride ourselves on providing exceptional customer service.